Terms & Conditions

Welcome to Shrestha Laxmi. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. General Terms

By accessing and placing an order with Shrestha Laxmi, you confirm that you are in agreement with and bound by the terms and conditions contained in these Terms. These Terms apply to the entire website and any email or other type of communication between you and Shrestha Laxmi.

Under no circumstances shall Shrestha Laxmi team be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Shrestha Laxmi team or an authorized representative has been advised of the possibility of such damages.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

2. Use of Website

2.1 Eligibility

You must be at least 18 years of age to use this website and purchase products from us. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 Account Registration

To access certain features of our website, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all responsibility for activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.3 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any portion of the website
• Interfere with or disrupt the website or servers
• Use any automated system to access the website
• Reproduce, duplicate, copy, sell, or exploit any portion of the website without permission
• Impersonate any person or entity or misrepresent your affiliation

3. Products and Orders

3.1 Product Information

We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors, textures, or details will be accurate. Product descriptions, images, and specifications are provided for general information purposes and may not be entirely accurate.

3.2 Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify prices at any time. The price charged for a product will be the price in effect at the time the order is placed, subject to the terms of any applicable promotion.

In the event of a pricing error, we reserve the right to cancel any orders placed for products listed at the incorrect price, regardless of whether the order has been confirmed.

3.3 Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason at any time after receipt of your order.

3.4 Product Availability

All products are subject to availability. We cannot guarantee that items displayed on our website will be in stock when you place your order. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

4. Payment Terms

4.1 Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. Payment must be received in full before we dispatch your order.

4.2 Payment Security

All payment transactions are processed through secure payment gateways. We do not store your complete credit card information on our servers. Your payment information is encrypted and transmitted securely.

4.3 Payment Verification

We reserve the right to verify payment information and may request additional information to confirm your identity and payment method. Orders may be delayed or cancelled if we cannot verify payment information.

5. Shipping and Delivery

5.1 Shipping Policy

We ship to addresses within India. Shipping charges and delivery times vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed.

5.2 Delivery

You are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5.3 Shipping Delays

We are not liable for any delays in shipment due to circumstances beyond our control, including but not limited to natural disasters, strikes, customs delays, or carrier issues.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 7 days of delivery for products that are unused, unworn, unwashed, and in their original condition with all tags attached. Custom-made or personalized items cannot be returned unless defective.

6.2 Return Process

To initiate a return:

• Contact our customer service team within 7 days of delivery
• Provide your order number and reason for return
• Pack the item securely in its original packaging
• Ship the item to the address provided by our team

6.3 Refund Policy

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

6.4 Exchanges

We offer exchanges for size or color variations subject to availability. Exchange requests must be made within 7 days of delivery. Additional shipping charges may apply for exchanges.

7. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Shrestha Laxmi or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on our website without our prior written consent.

The Shrestha Laxmi name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Shrestha Laxmi. You must not use such marks without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Shrestha Laxmi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for all claims arising from or related to the website or products shall not exceed the amount you paid for the product giving rise to the claim.

9. Warranty Disclaimer

The website and all products are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, secure, or error-free.

We make no warranties or representations about the accuracy or completeness of the website's content or the content of any websites linked to this website. We assume no liability for any errors or omissions in the content.

10. Indemnification

You agree to defend, indemnify, and hold harmless Shrestha Laxmi, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

You agree to submit to the personal jurisdiction of such courts and waive any objection to the exercise of jurisdiction by such courts.

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal dispute, you agree to first contact us and attempt to resolve the dispute informally by sending a written notice describing the nature and basis of the claim and the relief sought.

12.2 Arbitration

If we cannot resolve the dispute informally, any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Mumbai, Maharashtra, India.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and Shrestha Laxmi concerning your use of the website and supersede all prior agreements and understandings.

15. Waiver

No waiver by Shrestha Laxmi of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Termination

We reserve the right to terminate or suspend your account and access to the website immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Upon termination, your right to use the website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Contact Us

If you have any questions, concerns, or comments regarding these Terms and Conditions, please contact us: